Return & Refund Policy

1. Overview

At GreenGarden Consultations, we strive to provide excellent service and ensure your satisfaction. This Return and Refund Policy outlines the circumstances under which refunds may be issued for our consultation services.

2. Nature of Our Services

GreenGarden Consultations provides professional advisory services including garden consultations, plant selection guidance, composting training, and eco-garden design. As a service-based business rather than a product retailer, traditional "return" policies do not apply. However, we are committed to customer satisfaction and offer refunds in certain circumstances.

3. Cancellation Policy

3.1 Client Cancellations

• More than 48 hours notice: Full refund or free rescheduling
• 24-48 hours notice: 50% refund or free rescheduling
• Less than 24 hours notice: No refund, but rescheduling may be offered at our discretion
• No-show: No refund or credit issued

3.2 Cancellations by GreenGarden

If we need to cancel your consultation due to unforeseen circumstances (illness, severe weather, emergencies), we will:

• Provide as much notice as possible
• Offer alternative dates at no additional charge
• Provide a full refund if you cannot reschedule

4. Refund Eligibility

Refunds may be granted in the following circumstances:

4.1 Service Not Delivered

If we fail to provide the agreed consultation service, you are entitled to a full refund.

4.2 Dissatisfaction with Service

If you are genuinely dissatisfied with the quality of our consultation, you may request a refund within 14 days of the consultation date. We will review your request and may:

• Offer a follow-up consultation at no charge
• Provide a partial refund
• Provide a full refund in exceptional circumstances

4.3 Technical Issues

For online or video consultations, if technical difficulties prevent service delivery and cannot be resolved within a reasonable timeframe, a full refund or rescheduling will be offered.

5. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• Client disagreement with professional advice provided
• Poor results due to client's failure to follow recommendations
• Poor results due to factors beyond our control (weather, pests, soil conditions)
• Change of mind after the consultation has been completed
• Late cancellations or no-shows
• Consultations where partial service was delivered

6. Refund Process

6.1 How to Request a Refund

To request a refund, please contact us within 14 days of your consultation:

• Email: cooperation@zyrallexdlixea.world
• Phone: +44 1772 652849

Please include:

• Your name and booking reference
• Date of consultation
• Reason for refund request
• Any supporting documentation

6.2 Review Process

We will review your refund request within 5 business days and contact you with our decision. We may request additional information or offer alternative resolutions.

6.3 Refund Timeline

If approved, refunds will be processed within 10 business days using the original payment method. Please allow additional time for your bank or card issuer to process the refund.

7. Course and Workshop Refunds

For composting courses and training workshops:

• More than 7 days before: Full refund minus £10 administration fee
• 3-7 days before: 50% refund
• Less than 3 days before: No refund, but transfer to future course may be possible

8. Payment Disputes

If you believe you have been charged incorrectly, please contact us immediately. We will investigate and resolve any billing errors promptly.

9. Consumer Rights (UK)

Under the UK Consumer Rights Act 2015, consumers have certain rights when purchasing services:

• Services must be performed with reasonable care and skill
• Services must be performed within a reasonable time
• The price charged must be reasonable if not previously agreed

These statutory rights are not affected by our refund policy. For more information, visit Citizens Advice.

10. Distance Selling Regulations

For services booked online or by phone, you have the right to cancel within 14 days under the Consumer Contracts Regulations 2013. However, if you agree to us starting the service within this cooling-off period, you may lose some or all of your right to a refund once the service has been performed.

11. Complaints and Dispute Resolution

If you are unhappy with how your refund request has been handled:

1. Contact our customer service team to escalate the matter
2. If unresolved, you may refer the matter to a relevant alternative dispute resolution (ADR) provider
3. As a last resort, disputes may be resolved through the UK court system

12. Partial Refunds

In some cases, we may offer partial refunds when:

• Only part of the consultation was unsatisfactory
• Service was abbreviated due to circumstances beyond either party's control
• A fair compromise solution between full refund and no refund

13. Credit Notes and Gift Vouchers

In lieu of a cash refund, we may offer:

• Credit notes valid for 12 months from date of issue
• Gift vouchers that can be used for any of our services
• Complimentary follow-up consultations

14. Force Majeure

We are not liable for failure to provide services due to circumstances beyond our reasonable control, including natural disasters, pandemic restrictions, or government orders. In such cases, we will offer rescheduling or full refunds.

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

16. Contact Information

For refund requests, questions, or complaints:

GreenGarden Consultations
162 Ribbleton Ave, Ribbleton, Preston PR2 6DB, United Kingdom
Phone: +44 1772 652849
Email: cooperation@zyrallexdlixea.world